Terms of Service
1. Operator and agreement
BestImage.com is operated by Andrejus Sevcovas, individual-activity certificate 480837, Algirdo 22–21, 03218 Vilnius, Lithuania. Contact contact@bestimage.com or Contact. These terms govern the AI product-image Studio, website and Insights content. Read them before creating an account or purchasing. Checkout presents applicable purchase terms for acceptance. Use of the service is subject to these terms, without removing any mandatory rights. The Privacy Notice explains processing; it is not a consent waiver. The Billing, Cancellation & Refund Policy explains paid offers and supplements these terms.
2. Service and eligibility
BestImage provides an early-access AI image workspace for businesses and consumers. You can upload product photographs, direct a scene, request image generation and review saved outputs. External infrastructure and OpenAI perform relevant processing. You must be at least 18 and legally able to contract; if acting for a business, you must have authority. Supply accurate account/billing information, protect credentials and report suspected unauthorised access.
The Studio does not promise unlimited generation, a fixed completion time, human retouching, increased sales or exact preservation of every product detail. Only features and allowances expressly included in the selected offer are sold. Upload, resolution, storage, safety and concurrency limits apply and are displayed where relevant. Current image upload limits are 10 MB and 16 megapixels per image.
3. Uploads, outputs and intellectual property
You retain your existing rights in uploads. Upload only material you own or are authorised to process, including necessary rights for trademarks, designs and identifiable people. You grant a non-exclusive permission to store, reproduce, transmit and transform it only as necessary to provide, protect and support the requested service. BestImage does not acquire a general advertising licence to your private work. Separate permission is required to feature it publicly.
To the extent BestImage holds transferable rights in an output created for you, we assign those rights to you, subject to input and third-party rights. This is not a guarantee of copyright, exclusivity or freedom from third-party claims. Similar outputs may be generated elsewhere. BestImage branding, site design and editorial content remain owned by or licensed to their rights holders; permitted quotations and other lawful uses are not restricted.
4. Acceptable use and review
Do not submit unlawful material, infringement, malicious files, impersonation, deceptive advertising or sensitive personal data unnecessary for a product image. Do not hack, spam, access another person's projects, harvest private information, evade limits, automate abusive requests or manipulate credits/payments/refunds. Respect applicable AI-provider use restrictions and third-party rights.
AI can change labels, logos, shapes, colours, textures or features. Review outputs against the real product before publishing. Do not imply that a generated scene or altered feature is a verified photograph of the product. Follow applicable AI-origin disclosures, advertising, intellectual-property and marketplace rules. An AI example or brand shown on this site is not proof of a merchant endorsement.
5. Paid credits and subscriptions
Current offers are shown on Pricing. One-time packs do not renew. Monthly subscriptions renew at their displayed price and add the stated credits after each verified payment. Annual purchases are not currently offered. PayPal handles payment; exact totals and recurring terms must be reviewed before approval.
A single image reserves one credit; a three-image campaign reserves three. Delivered outputs consume their credits. Confirmed technical failures return the affected reserved credits; other successful outputs remain charged. Downloads, review and reopening existing results use no new generation credits. New attempts and paid AI refinements do. Creative disappointment alone is not an automatic technical failure, but defective/non-conforming services retain applicable remedies. Credits are service entitlements, not cash or investments. There is currently no automatic time expiry of the wallet's credit balance.
6. Cancellation, withdrawal and closure
Cancel future subscription renewals in Account's subscription controls or in PayPal. Keep the confirmation and verify the resulting status. Cancelling leaves paid credits in the wallet; it is not automatically a refund of an earlier charge. Signing out, stopping usage, deleting a project or sending a privacy request does not itself cancel a PayPal agreement. Contact us if cancellation cannot be completed.
Consumer withdrawal and statutory remedies are separate from stopping renewals. See the Billing, Cancellation & Refund Policy. No image-transfer checkbox or ordinary use of the Studio is treated as an automatic waiver. Account closure and personal-data erasure require reconciliation of active billing/jobs and any mandatory record retention; contact us to arrange them.
7. Availability, responsibility and suspension
Access and processing depend on the queue, infrastructure, providers and safety checks. If a connection drops, check the saved project's existing job before submitting a new paid request. Keep independent downloads; History is not a permanent backup. File handling follows the Privacy Notice. Material changes to storage/expiry rules affecting existing paid users require appropriate notice.
We may restrict access where reasonably necessary for security, fraud review, material breaches or legal duties. We will explain and offer a way to contact support where appropriate and lawful. Disputed/refunded entitlements may be held for reconciliation; cancellation alone does not confiscate paid credits. If the paid service is discontinued, unused paid entitlements and mandatory remedies will be addressed rather than automatically forfeited.
The service and informational content are provided as available to the extent permitted by law, subject to our express commitments and mandatory standards. AI limitations do not remove our responsibility for supplying the agreed service. Nothing excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer rights or liability for intentional wrongdoing. This text does not impose an arbitrary damages cap or a blanket waiver of all losses caused by our breach.
8. Changes, law and disputes
Lithuanian law applies, while consumers retain mandatory protections and jurisdiction rights available under applicable law in their country of residence. Consumers are not required to sue exclusively in Lithuania. Material updates will be communicated where required; updates do not retrospectively remove accrued rights or rewrite an existing purchase without a lawful basis.
Send service or billing complaints to contact@bestimage.com with the relevant project/payment reference. Lithuanian consumer complaints receive a reasoned response within the applicable 14-day period. If unresolved, eligible consumers can contact VVTAT and use available dispute procedures or competent courts. No discontinued EU ODR-platform link is required here.
Billing, cancellation and refunds
BestImage is operated by Andrejus Sevcovas, individual-activity certificate 480837, Algirdo 22–21, 03218 Vilnius, Lithuania. Billing contact: contact@bestimage.com.
Prices and payment
- Starter monthly
Price in USD: $19
Credits: 25 per paid month
Renewal: Monthly - Catalog monthly
Price in USD: $49
Credits: 75 per paid month
Renewal: Monthly - Studio monthly
Price in USD: $99
Credits: 160 per paid month
Renewal: Monthly - Starter one-time
Price in USD: $19
Credits: 20
Renewal: None - Catalog one-time
Price in USD: $49
Credits: 60
Renewal: None - Studio one-time
Price in USD: $99
Credits: 140
Renewal: None
PayPal is the current payment provider. Review the final total, currency, tax information and recurring terms in checkout before paying. Your provider may offer currency conversion; any conversion/independent bank charges are governed by the provider's displayed terms. Annual plans are not currently sold.
The seller has declared that he is not VAT-registered. This is not a claim that every transaction or customer is exempt from all tax obligations. Do not infer VAT treatment from the credit price or a general turnover threshold. Ask us for the transaction's invoice/tax information if needed. Accounting invoices are reviewed separately; a payment receipt is not automatically an approved tax invoice.
Monthly renewal and stopping it
A monthly subscription authorises recurring charges at the displayed monthly price until cancelled. PayPal administers the schedule shown in its approval and account records. Each distinct verified successful payment adds its plan's credits once. Subscription creation, an approval redirect or a failed payment alone does not grant paid credits.
To stop future renewals:
- Sign in to BestImage and open Account.
- Find the subscription and use its Cancel control before the next charge is processed; complete the confirmation and check its updated status.
- You can also cancel the corresponding automatic-payment agreement in PayPal.
- If the controls fail or the status is unclear, contact us promptly with the subscription/transaction reference. Do not create another subscription to retry.
Keep a copy of the cancellation confirmation. A payment already processed is handled separately through refund/withdrawal rights. Paid credits remain after renewal cancellation and currently have no automatic wallet expiry. Signing out, deleting a project, uninstalling an app or requesting data erasure does not itself cancel the agreement. Contact us to reconcile billing before account closure.
Credit use and failed payments
A single-image request uses one credit and a three-image campaign uses three. New attempts, applicable AI edits and expansion requests consume further credits. Existing downloads, review and saving do not. Confirmed technical failures return the affected reserved generation credits; delivered outputs remain charged.
A failed renewal does not add credits. PayPal may retry billing or suspend the agreement under the plan's payment rules. BestImage does not promise a separate fixed grace period. A failed renewal or cancellation does not automatically erase unrelated paid credits. Payment disputes/reversals or an unresolved financial balance can restrict generation while reconciliation is necessary. Contact us if the displayed balance/status does not match your payment record.
Withdrawal, refunds and service problems
Eligible EU consumers generally have 14 days from concluding the distance contract to notify withdrawal, subject to applicable service/content rules. Use contact@bestimage.com or the Contact page, or send a clear notice to the postal address above. No particular wording or reason is required. Business purchases do not automatically receive the consumer cooling-off right.
BestImage does not currently rely on an automatic waiver through account creation, terms acceptance, using credits or the checkbox permitting image transfer to AI. Any lawful exception requiring separate express immediate-performance consent and acknowledgement must actually be obtained and documented. We will not assume those requirements were met merely because you started an AI job.
Refunds due on valid statutory withdrawal are handled within the applicable period, generally within 14 days after notification, through the original payment method unless another lawful arrangement is expressly agreed. Any deduction for service already supplied must be legally justified; it is not an automatic deduction of all spent credits. Mandatory remedies for missing, defective or non-conforming services remain available.
For other refund requests, report the order/transaction reference, account email, purchase date and issue. A result needing creative review is not automatically a technical failure; unusable or materially defective results should be reported for investigation. No separate unconditional money-back guarantee is advertised. The absence of such a guarantee does not limit statutory rights. Approved payment refunds and associated credit reversals are reconciled together; do not continue spending the disputed entitlements while that reconciliation is being resolved. PayPal/bank refund posting times can differ from our processing time.
Model withdrawal notice
To: Andrejus Sevcovas, BestImage, Algirdo 22–21, 03218 Vilnius, Lithuania; contact@bestimage.com. I notify you that I withdraw from my BestImage contract. Customer name: [your name]. Account/contact email: [your email]. Order or subscription reference: [reference]. Contract date: [date]. Notice date: [date]. Signature is needed only if submitting on paper.
This model is optional; a clear email or other unambiguous withdrawal statement can also be used. Keep a copy of your notice and its acknowledgement.
Complaints
We investigate complaints and explain the proposed resolution. Where Lithuanian consumer complaint requirements apply, a reasoned response is provided within 14 days. If unresolved, eligible consumers may contact VVTAT or the competent authority/court. Privacy requests are handled under the Privacy Notice and do not themselves cancel a subscription.
AI and service limitations
BestImage is an AI-assisted product-image service. Generated or edited scenes are creative outputs, not independent evidence about the physical product. AI can alter text, logos, shape, colour, materials, reflections, shadows and fine edges. Preserved-product modes have their own processing limits; no mode is a blanket guarantee of perfect product fidelity. Compare every result with the original and actual product before publishing.
Do not use a generated image to claim product features, performance, endorsements or events that are not real. Follow applicable advertising, AI-origin disclosure, intellectual-property and marketplace rules. Our gallery/scene illustrations do not guarantee that your result will match the sample. We do not promise increased sales, copyright protection, exclusivity or marketplace approval.
Supported exports contain AI-origin provenance metadata. Metadata may be removed by conversion, editing or third-party platforms; it is not a guaranteed persistent watermark or a substitute for a required visible disclosure. Do not falsely represent an AI-generated or edited output as an unaltered documentary photograph.
Processing and availability vary with image characteristics, queues, provider outages and safety checks. No fixed generation-time or uninterrupted-availability guarantee is made. Keep independent copies of results you need.
Insights provides general creative and product-photography guidance, not a personalised professional assessment of your business's legal, advertising or intellectual-property obligations. Verify material claims before relying on them.
The website and informational content are provided as available to the extent permitted by law. This does not remove our express paid-service commitments, mandatory consumer remedies or liabilities that cannot lawfully be excluded. See the Terms of Service and Billing, Cancellation & Refund Policy for those commitments. Contact contact@bestimage.com to report a problem.
Editorial and commercial disclosures
BestImage's website promotes its own AI product-image service. Insights articles, scene illustrations and examples are intended to explain creative workflows. Brand names, sample products or logos shown in an example do not by themselves mean the brand endorses BestImage or that the example is a verified customer result.
Examples can include AI-generated or AI-edited images. Labelled examples should be understood as illustrations rather than proof of a product's real features, a real location/event, merchant acceptance or a guaranteed outcome. Customer work used publicly requires separate permission; private uploads are not a marketing asset by default.
Where we receive payment, commission, free products, discounts or another benefit that could affect a recommendation, we identify the material connection clearly beside the affected content. A paid article should be labelled Sponsored at its opening. A commission-bearing link should state We may earn a commission if you buy through this link before or beside the link. A free product or other incentive should be identified where the related recommendation appears.
This page does not itself establish that a particular article is sponsored or that every external link earns commission. It also does not certify that no commercial arrangement exists. Refer to the disclosure on the relevant item and contact us if it is absent or unclear. A footer link, vague 'partner' label or hidden general statement is not a substitute for the item-level notice.
Testimonials must reflect genuine reported experience, and incentives or material connections must be disclosed. An individual result is not a guarantee that other customers will achieve the same outcome. Report suspected misleading claims or missing disclosures to contact@bestimage.com with the relevant page/link.